nTireCRM is a 100% web-based Customer Relationship/Incident/Lead Management System helps enterprise across diversified verticals viz. Banking, Insurance, Retail, Financial Services, Securities, Health Care, Manufacturing, etc. CRM Software in india is the unique solution that addresses the needs of Sales & Marketing, Customer Service, Business Intelligence, Call Centre, Back Office, Product Management, Business Process Management, IT and other departments that are either directly or indirectly connected to Customers and needs information on the customers and their transactions.
CRM Software helps right from KYC Process, Confirmation & Process fulfillment of Customer Acquisition with necessary workflow, Managing Priority Customers, Customer Incident Management (Interaction Management) from multiple Channels including Email/Web/Walk-in, External Agencies, Postal, SMS with Workflow foundation server.
nTireCRM is 100% Audit Trail Enabled and Supports 162 Languages globally. Our CRM Software in India offers enriched intelligent Business Dashboards and Reports of Graphical and Data that provides real-time visibility of all activities pertaining on CRM in addition to analytics for sustainable business goals. CRM Software in Chennai is tightly integrated with SMS & Email.
|Customer Self Service Portal-Web / Mobile / SMS & Email.||Reminders / Escalations / Transfers / Reassign of incidents / queries.|
|Provision to attach any type of documents against any incidents / queries at any stage.||Social Media Interfacings for posting status of incidents along-side cross-sell / up-sell opportunities.|
|Customer Incident & Interaction Management / Query Tagging – Collation of queries from multiple channels – Email, SMS, Walk-in, Postal (courier), Inbound Call Center, Website Complaints / Queries, Received from External agencies like Government, Legal entities etc.||Single screen – displays all open incidents, closed incidents, customer data, security questions for verifications, changes as displaying of key data on the customer, registering and processing current incident/query, customer transactions, customer data, Tagging to Master Incident, etc.|
|Configurable workflow – with which user can dynamically create and manage categorizations & sub categorizations for handling incidents/queries. Workflow can be configured for any category. User-based / Role-based workflow with TAT & Escalation Matrix is available.||Auto reading of Emails / SMS / bulk uploaded incidents and process them by initiating appropriate workflow.|
|Knowledgebase – Repository of all documents/incidents for quick reference by Customer Service Team for processing.|