- Advantages & Features
- Key Functions
Lead Management Software
Based on Response – Manager can allocate the lead to Call Centre or to any sales Team.
Lead Reassign – Owner / Manager can reassign leads from the Pool to team members
Dynamic Survey Creation and Feedback Collection – General / Campaign Specific
Supports of sale on Third Party Products like BancAssurance, Gold coins etc.
Lead Status Reset – Wrongly updated leads can be reset to the previous status.
Transfer of Leads – Temporary / Permanent / Merging of Duplicate Leads
Push / Pull reading of SMS / Email feedback from customers for tracking
TeleSmart – LMS can automatically read the customer response
Lead Share – Leads can be shared with other sales resources
Workflow for any requirements during Lead Process
Any number of Email / SMS messages can be sent
⚆ 100 % Web based
⚆ Flat 6 Weeks Go Live
⚆ Focused & Realistic Approach
⚆ Highly Configurable and DB Driven
⚆ Multi-Company / Multi-Lingual Enabled
⚆ All Browser Supported & Latest Technology
⚆ Access from Tablets, Smart Phones,iPad etc.
⚆ Hybrid mobile app for all smartphones/tablets.
⚆ Work Flow / Notifications / Alerts / Escalation
⚆ Inbound / Out call centre—IVR integration
⚆ Lead Management | Targets | Incentives
⚆ Customer Relationship Management
⚆ Channel Partner | Contact & Activity
⚆ Collation of Leads for Multi-channel
⚆ Commissions & Trail Commissions
⚆ Email & SMS Campaigns
⚆ Electronic Application Processing
⚆ Campaign & Event Management
⚆ 3600 view incident management
⚆ Expense/Claims Management
⚆ Social Media Integration
⚆ Auto Lead Generation
⚆ Customer onboarding
⚆ KYC Management
⚆ Knowledge Base