• nTireLeads
  • SmartLeads
  • Advantages & Features
  • Key Functions
Lead Management Software
one of the most innovative and intelligent Lead Management Solution helps large enterprises in managing every aspect of their Lead Generation, Lead Tracking and Lead Conversion Processes. nTireLeads is a 100% Web Based Solution that is accessible over Internet, Intranet and any other networks. nTireLeads is accessible with your Tablets, iPADs, Smart Phones, Laptops, Desktops irrespective of their configurations / operating systems. Further, nTireLeads is certified to work across all browsers including IE, Chrome, Opera, Firefox, Default Mobile Browser etc.
nTireLeads is designed with best practices & Controls which will result into reduced operational cost, improved response levels and increased sales for the enterprise. nTireLeads can collate leads from multiple channels including Web Leads, SMS Leads, Database Leads, Walk-in Leads, Enterprise Wide Leads, Cross-Sell / Up-Sell Leads, referral Leads and allocation happens based on the channel & Product using the workflow management system. You can configure the lead allocation to the call center or to any defined user roles.
“SmartLeads” - an award winning concept of nTireLeads helps in collating leads for a campaign / Road show from all the possible channels (one time or incremental) to run SMS / Email campaigns by the sales team itself. Based on the responses of the customers (auto-tracking of responses), Leads are further progressed based on the work-flow settings. Templates can be designed or imported from HTML designs within mouse clicks.
Smart Leads is a unique concept which helps the product manager or campaign manager to keep leads outside team and initiate Email / SMS campaigns. Lead Escalation – Leads which are beyond configured TAT period on same status will be escalated to hierarchical users with access permission to act.
Lead Rechurn – Leads moved out of users when they update with same response status more than the configured count, can be rechurned to other users. Customer Notification on Scheduled Appointments and post meeting thanks notification, totally prevents false update of meeting status.

Based on Response – Manager can allocate the lead to Call Centre or to any sales Team.

Lead Reassign – Owner / Manager can reassign leads from the Pool to team members

Dynamic Survey Creation and Feedback Collection – General / Campaign Specific

Supports of sale on Third Party Products like BancAssurance, Gold coins etc.

Lead Status Reset – Wrongly updated leads can be reset to previous status.

Transfer of Leads – Temporary / Permanent / Merging of Duplicate Leads

Push / Pull reading of SMS / Email feedback from customers for tracking

TeleSmart – LMS can automatically read the customer response

Lead Share – Leads can be shared with other sales resources

Work flow for any requirements during Lead Process

Any number of Email / SMS messages can be sent

Advantages

100 % Web based

Flat 6 Weeks Go Live

Focused & Realistic Approach

Highly Configurable and DB Driven

Multi Company / Multi Lingual Enabled

All Browser Supported & Latest Technology

Access from Tablets, Smart Phones,iPAD etc.

Hybrid mobile app for all smart phones / tablets.

Features
customer-relationship-management-software-india-chennai-mumbai-bangalore-delhi
Key Functions

Work Flow / Notifications / Alerts / Escalation

Inbound / Out call centre—IVR integration

Lead Management | Targets | Incentives

Customer Relationship Management

Channel Partner | Contact & Activity

Collation of Leads for Multi-channel

Commissions & Trail Commissions

Email & SMS Campaigns

Electronic Application Processing

Campaign & Event Management

3600 view incident management

Expense/Claims Management

Social Media Integration

Auto Lead Generation

Customer onboarding

KYC Management

Knowledge Base