Tracking of
Complaints, Representations, Queries, Suggestions etc. |
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Meets your Industry Nodal Agency Guidelines (like RBI, IRDA
etc.) |
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Configuration of Incident Categories to 'n' Level (e.g.
Category, Sub Category, Mode, Priority etc.) |
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In-Bound Call Center |
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Handles Incidents from multiple channels like email, web,
direct entry, call centre etc. |
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Import / Upload of Incidents |
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Email Tagging of Incidents |
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Configurable Work-flow management based in Incident
Categories |
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Setting TAT / Escalations / Reminders |
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Inter Departmental Queries for handling Incidents |
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Attaching of Incidents to Master Incident - Similar
incidents can be grouped and closed at once. |
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Bulk Closure of Incidents |
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Handling of Queries / Requirements / Requisitions of
Employees |
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SMS / Email Notifications |
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Pull SMS for status updation |
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Disposal of Incidents |
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Root Cause Analysis Management |
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Ageing Analysis |
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Detailed Reports |
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