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TeleSmart – Telesales / Presales / Inbound / Outbound Software Solution


Functions 


TeleSmart supports the following basic features:

1.  Lead Tracking / Management
2.  Presales Management
3.  Outbound Call Center
4.  In Bound Call Center
5.  Product Management
6.  Tele-Sales / walk-in Sales
7.  Corporate Sales
8.  Relationship Management
9.  Customer Complaints
10.  CRM
11.  Enterprise Wide Initiatives
12.  Life & Non Life
13.  Cross Sell Initiatives
14.  Agency Sales Management
15.  Sales Force Automation
16.  Target Workflow
17.  Target Vs Actual
18.  Renewal Sales management
19.  Expenses Management


20.  Incentive Management
21.  Commission Analysis
22.  Profitability Analysis
23.  Notification Engine
24.  Reminder Settings
25.  Escalations
26.  Aging Analysis
27.  Collection Management
28.  Business Dash Board
29.  Reporting Engine
30.  100% Audit Trail
31.  nTireAdmin - Administration
32.  Access Control List
33.  Notification Engine
34.  Knowledgebase
35.  2 way SMS engine
36.  Compliant to Security Audits

 





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