Functions 

nTireTicket can work on both your intranet and internet environments. nTireTicket is a robust and easy-to-use helpdesk that helps organizations automate their customer service and IT support processes to deliver consistent, reliable and superior service to both internal and external customers. 

With nTireTicket you can configure your Service Level Commitments (SLCs) for addressing the issues based on their category and track requests that violates the SLC and served within SLC. Further the dynamic reporting utility of nTireTicket, provides you the on-fly graphical and data reports that helps you in analyzing performance of your departments / projects on various requests raised.

nTireTicket offers extensive functionalities such as Discussion Forums / User Suggestions, Seamless Connectivity to Email, web-based online chat, Multi-Lingual Support, Mobile Communication Platform (2-way), Reminder / Escalation, Inbuilt Access Control List, Electronic Documentation etc.

In nutshell nTireTicket offers:

-> Customer Master
-> Internal Users
-> Projects / Departments
-> New support request
-> Assign Requests / Track Requests
-> Address Requests
-> Announcements / News
-> Discussion Forums / User Suggestions
-> Access Controlled Knowledge Base
-> Electronic Documentation
-> Seamless Connectivity to your Email
-> nTireChat ® - web-based online chat
-> nTireRep ® - Dynamic Reporting tool
-> nTireAudit ® - Complete Audit Trail
-> nTireDBMS ® - Database Management
-> Multi-Lingual Support (Optional)
-> Designed for High Volume Users
-> Inbuilt Access Control List

nTireTicket